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CRM Customer Relationship Management

CRM Customer Relationship Management

The benefits of CRM include reduction in travel expenses, video crm for face to face desktop communications, improved collaboration with your customer, improved customer service, cross-selling and smarter decision making.

CRM software allows banks to collect data on their customers. With this, banks can create a customer profile or view, such as: wallet share, assets, accounts, credit history and more.

Vendor crm solutions categories include core banking, erp, e-crm, contact management and analytical crm.

Siebel Systems Inc.

Siebel Systems is the world’s leading provider of customer relationship management (CRM) solutions and a leading provider of applications for business intelligence and standards-based integration.

Products: Siebel Customer Relationship Management (CRM) Solutions, Employee Relationship Management (ERM)

Customers: AMP Financial Services, Deutsche Bank, DHL Profile, Fortis Investments, Honeywell

Source: www.siebel.com

Related Websites

Links to other crm customer relationship banking resources.

 


Information Technology for Banks

Banking Technology - Resource for Banks and Financial Institutions
Online resource on information technology solutions for banks and financial companies. Buyer's guide to banking applications, crm, risk management systems and more.

CRM Strategy of Banks
Top rated banks such as Bank of America, BNP Paribas and Societe Generale have crm strategies and goals.

CRM Failure
Gartner's top 5 reasons for crm failure.

CRM Framework
Diagram and guide for an end-to-end customer relationship management (CRM) framework.

 

 
CRM Vendors

Onyx Software Corporation

Pivotal Corporation

Siebel Systems Inc., 

E.piphany, Inc.

Microsoft

Fidelity Information Services

Fiserv

Metavante

PeopleSoft

SAP

J.D. Edwards

Salesforce.com

SalesNet

SalesLogix

Act!

SPSS

Cognos

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